There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you select is a trouble ticket system. It’s the easiest means of communication for a number of reasons. In case no help desk support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste large pieces of information without the need to worry about printing mistakes, and in case a specific problem needs more time to be solved or a number of replies have to be exchanged, all the info will be in the exact same location, so either party can always see the steps taken by the other one. The negative aspect of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, which implies that if you need to supply info or to follow directions, you’ll have to use no less than two separate systems and this number can rise in case you wish to manage several domains. Furthermore, a lot of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Website Hosting

Our Linux website hosting service include an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in the very same place – invoices, website files, e-mails, support tickets, etc., avoiding the need to use different admin dashboards. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with several clicks of the mouse without the need to log out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educational articles, which will supply you with additional info and which may help you fix any particular issue even before you post a ticket. We guarantee a response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you’d like to get in touch with our client care team members, you’ll be able to open a support ticket straight from your Hepsia Control Panel instead of using a completely different tech support platform as you’ll have to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any hassles and to browse through older tickets using an intelligent search filter. Furthermore, you will be able to read the relevant knowledgebase articles that our system will offer you based on the problem category that you choose for your new ticket. You can perform all the abovementioned procedures without logging out of your Control Panel at any moment, which means that if you come across any predicament or have an enquiry, you can contact our technicians and fix the given issue in less than an hour through one single support platform.