If you've ever had a website hosting account in the past or you have dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it is better to speak with a live person on the telephone rather than exchange tickets or emails. If you want to know more about a specific service before you buy it or in case something small has to be made, for instance, it will be far easier and quicker to do it live. If you have the option to seek the advice of representatives by phone, it is also very likely that you are using the services of a real web hosting supplier, not just a reseller. The type of support that you will get over the telephone varies between different providers - from standard matters to professional tech support. Typically the majority of providers supply pre-sales assistance and first level phone support, while more complex technical matters are managed through electronic mail or tickets.

Phone Support in Website Hosting

We believe that the option to talk to a live representative is rather important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you can contact us on the phone for fourteen hours every day. If you consider obtaining one of our Linux website hosting service, for instance, you're able to call us and find out more about our solutions before placing your order to ensure that we match all the system requirements for your sites. After your order, you can get in touch with us about all the sales and billing issues you may experience, or receive any kind of general or basic tech info you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use our ticketing system, which will help you track the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

Any time you want more details about the semi-dedicated service that we supply, you are able to call one of the three support phone lines that we have around the globe - in the United States of America, the UK and Australia. By doing this, you will be able to check ahead of time if our services are suitable for your websites. If you are already our customer and you have a semi-dedicated account, you are able to get in touch with us on the phone for fourteen hours every day about any billing or general matters. For strictly tech troubles you will be able to take advantage of our ticketing system and get in touch with our tech support since someissues just need more time to be solved, still we will assist you on the phone with a number of minor tech problems as well, saving you the time and efforts.