Being able to contact your website hosting supplier whenever you have any sort of questions or encounter any difficulties is very important and how fast they will answer and react is crucial, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are a way to identify actual providers from resellers. The latter in most cases answer only to email messages or support tickets and you will need to wait for a day or even more to get a reply. In case the problem calls for a few replies, you will end up losing a few days so as to have a problem resolved. When you use the services of a genuine and trustworthy hosting supplier, you'll be able to get in touch with the support at any moment and receive a timely response no matter what the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

We offer 24/7 customer, billing and tech support for all of our Linux website hosting service. Even if you are not our client yet and you have questions, we can assist you in a timely manner and provide the needed info, in order to give you the choice to make the very best decision when you obtain a new website hosting account. We're available at any moment, including weekends and holidays, and we offer various options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have multiple telephone numbers all over the world, thus you are able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you aquire a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and general questions. Our agents will help you find the perfect plan or give you information about our servers, so as to confirm whether the system requirements for your sites are met. If you're a current customer, you will also be able to get in touch with us through email or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that if you use any of these two ways of correspondence, you'll get an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the hosting services of other suppliers, even big ones, you're able to compare the response time as it usually takes a full day for them to address a support ticket.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we supply come with 24/7 support through different means of communication and with a one-hour maximum answer time guarantee. When you want to learn more about the plans or you have some billing or general questions, you can call one of the local numbers we have globally or you can use our live chat support and consult with a live agent. For entirely tech issues which require the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to keep track of a particular matter. The answer time for them rarely is more than 30 mins, so that you can forget about having to wait for a whole day to get support. Our support service is available for any server-related matters, as well as the pre-installed software. In the event that you'd like to receive support for third-party applications, you may consider ordering the Managed Services upgrade that we provide with all plans.