Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Every single assistance request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or email needs additional assistance from an administrator, we will timely forward it and leave a comment to inform you that your matter is being worked on. If you make use of our Optional Admin Services package, any of the server management services included there will be completed at a time of your liking.

  • Top quality support service

  • A First–Class Help Desk Support Service

  • We’ll be at your disposal 24/7/365 to answer any questions that you may have regarding our Hosting Control Panel and any of the applications that we have preinstalled for you on the server. In case you also need support with server administration tasks, take advantage of our Optional Admin Services package, which includes data backup space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Hosting Control Panel has been preinstalled for each dedicated server. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the actions that you can perform. Most help articles have video versions that show all the actions that you can carry out in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.