Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section incorporated into your Hosting Control Panel features a selection of help articles and regularly asked questions. Aimed toward resolving any common issue that you may come across, they are written by our support team of professional techs.

  • Top quality support service

  • Instructional Videos

  • If you want to see how an action is achieved or how an issue is resolved, instead of just reading about it, check out our selection of educational video tutorials. They address lots of different issues and will help you quickly learn how to work with our Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock help desk support service and feature a one–hour support ticket response time guarantee. Our professional technical support engineers will be available 24/7 and will remedy any problem that you might possibly run into within maximum 1 hour after the tech support ticket submission. In the majority of instances, a response will be provided to you within twenty minutes.